Privacy Policy

Last updated: December 2, 2025

1. Information We Collect

Account Information

When you create a Wake AI account, we collect:

• Email address
• Name (optional)
• Profile photo (optional)
• Authentication credentials (securely hashed)

Swimming Videos

When you upload videos for analysis, we process:

• Video content for AI analysis
• Metadata (duration, resolution, upload time)
• Extracted pose estimation data
• Performance metrics derived from analysis

Usage Data

We automatically collect:

• App usage patterns (features used, session duration)
• Device information (model, OS version)
• Crash reports and performance data
• Anonymous analytics to improve our service

2. How We Use Your Information

We use your information to:

• Provide our service: Analyze your swimming videos and generate insights
• Improve accuracy: Train and refine our AI models (with anonymized data only)
• Communicate: Send service updates, tips, and support responses
• Ensure safety: Monitor for potential safety issues in swimming videos
• Prevent abuse: Detect and prevent fraudulent or harmful activity

3. Data Storage and Security

Your data is protected by:

• Industry-standard encryption (AES-256) for data at rest
• TLS 1.3 encryption for data in transit
• Secure cloud infrastructure hosted on Google Cloud Platform
• Regular security audits and penetration testing
• Access controls limiting who can view your data

Video Retention

We retain your uploaded videos according to your plan:

• Personal plan: Videos stored for 30 days after analysis
• Coach plan: Videos stored for 1 year
• Facility plan: Custom retention based on agreement

You can delete your videos at any time from the app.

4. Data Sharing

We do not sell your personal information. We share data only:

• With your consent: When you explicitly share videos with coaches or teammates
• Service providers: Cloud hosting, analytics (under strict data protection agreements)
• Legal requirements: When required by law or to protect safety

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or fix inaccurate information
• Delete: Request deletion of your account and data
• Export: Download your swimming data and analytics
• Opt-out: Disable non-essential data collection

To exercise these rights, contact us at privacy@wakeai.app.

6. Children's Privacy

Wake AI is designed to be used by swimmers of all ages, including children. If a user is under 13:

• Parental consent is required for account creation
• We collect minimal data necessary for the service
• We comply with COPPA requirements
• Parents can review, modify, or delete their child's data

7. International Data Transfers

Wake AI operates globally. Your data may be processed in the United States and other countries where our servers are located. We ensure appropriate safeguards are in place for international transfers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Wake AI after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or concerns:

• Email: privacy@wakeai.app
• Support: wakeai.app/support